Please carefully inspect your order upon delivery. If you receive damaged, defective, or incorrect merchandise, please contact us at (301) 229-9436 or by email at firstname.lastname@example.org and a representative will be happy to assist you.
We cannot accept any items marked as Final Sale on our website for refunds or exchanges.
Please send all Returns & Exchanges to:
Smathers & Branson
1570 East Jefferson St
Rockville, MD 20852
Smathers & Branson® accepts exchanges as long as the product is not custom, made-to-order, monogrammed, discontinued, final sale, visibly worn, or damaged. Promotional items are not eligible for exchange. If the size you ordered does not fit properly or you would prefer a different design, please print our Exchange Form and follow the instructions. Please allow up to 30 days for processing, and our customer care team will contact you if we have any questions. If the total value of your exchange is less than the value of the returned items, we will refund you the difference according to our return policies. If the total value of your exchange is greater than the value of the returned items, please include your credit card information or a check made payable to Smathers & Branson®. We do not charge shipping on shipments for exchanged items.
Smathers & Branson® accepts returns for credit or refund (excluding shipping and processing charges) on purchases made directly through our company as long as the returned product is not custom, made-to-order, monogrammed, discontinued, final sale, visibly worn, or damaged. All sales of gift cards and promotional items are final and are not eligible for return. For full refunds, the product must be returned within 90 days of purchase, and we can only issue credit to the original form of payment. We are happy to issue merchandise credit regardless of the original purchase date. For products purchased at trunk shows, Smathers & Branson® accepts returns, but will deduct the commission paid (if applicable) to the event from the amount refunded.
Sizing our belts can be tricky; particularly as one's own waist size can change. We have a fairly simple solution that allows us to tailor a Smathers & Branson® belt you already own if it no longer fits and is not eligible for exchange. We can remove as many inches as necessary, and it's even possible to add up to 2" to a belt if you've outgrown it. Please contact us at (301) 229-9436 and a representative will discuss the available options and fees.