The Custom Corner

By Smathers & Branson

FAQs

Timing
How long does it take?

Custom products typically take 12-18 weeks to hand stitch. After you create your design, one of our artisans in Vietnam will hand stitch your custom item just for you! Because they’re handmade, delivery times can vary, but we suggest you allow the full timeline. 

Can I expedite my order?

We do not expedite orders. Each of our items is carefully hand-stitched, and we always do our best to have custom items made as quickly as possible. In order to meet our strict quality standards, we ask that you please allow the full quoted time for your product to be stitched. 

But I need a gift soon!

You will receive a PDF mockup of your design within 1-2 weeks of payment. We recommend printing this PDF image out to present as a gift to the recipient so they can get excited about what’s on the way!